FAQs

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Standard shipping takes 10–15 business days. Processing time is 2–5 business days before your order ships.

Do you offer free shipping?
Yes! We offer free shipping on all orders over $70.

Can I track my order?
Yes. Once your order ships, you will receive a tracking number by email. You can also track your order on our Track Order page.

Do you ship internationally?
Yes, we ship worldwide via USPS and DHL Express.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please note that not all items are eligible for return — the following are non-returnable: personal care items (sleep masks, eye pillows), items marked as final sale, and items that have been used or damaged after delivery. Please visit our Return Policy page for full details.

How do I request a return?
Contact us at support@nomadicandrich.com and we will guide you through the return process.

Products

Are your products suitable for travel?
Absolutely! All our products are designed with travelers in mind — lightweight, compact, and built for comfort on the go.

How do I choose the right sleep product?
Browse our Sleep Rituals collection for curated recommendations. If you need help, contact us and we'll guide you.

Contact

How can I reach customer support?
Email us at support@nomadicandrich.com. We respond within 1–2 business days, Monday to Friday.