Refund policy

RETURNS & WARRANTY POLICY

At NOMADIC & RICH, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you need to make a return or claim a warranty, please review our policy below.

1. GENERAL RETURN POLICY (30-DAY WINDOW)

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return:
• The item must be completely unused, unwashed, and in its original, sealed packaging with all tags attached.
• The item must be free from any scents, pet hair, stains, or signs of wear.
• Proof of purchase (order number or receipt) is required.

2. HYGIENE & NON-RETURNABLE ITEMS

For health, safety, and sanitary reasons, personal hygiene items and sleep accessories that come into direct contact with skin, eyes, or hair CANNOT be returned or exchanged once opened, used, or unsealed:

• Sleep Masks & Eye Pillows (direct facial contact)
• Pillowcases & Pillows (direct facial/hair contact)
• Press-On Nails & Personal Care Items

Unopened items in these categories with intact original factory seals are eligible for return within the standard 30-day window.

3. RETURN SHIPPING FEES

• Standard Returns (Change of Mind / Unopened Items):
  A flat return label fee of $6.99 will be deducted from your final refund amount to cover return postage and processing.

• Defective, Damaged, or Incorrect Items:
  If your item arrives damaged or defective, return shipping or replacement options are provided at NO COST to you upon claim approval.

4. 30-DAY QUALITY GUARANTEE (DEFECTIVE ITEMS)

We stand by the craftsmanship of our products. If your item arrives with a manufacturing defect, damaged during transit, or if you received the wrong item:

1. Contact us within 30 days of delivery at support@nomadicandrich.com.
2. Include your Order Number and clear photos or videos showing the issue.
3. Our support team will inspect your request and process an immediate resolution:
   • For eligible small sleep accessories (e.g., Sleep Masks): Once approved, a FREE replacement will be shipped immediately with no need to return the original item.
   • For Pillows, Pillowcases & Other Products: Our team will review your photos and provide instructions for inspection, replacement, or refund.

5. HOW TO INITIATE A RETURN

1. Email Support: Contact us at support@nomadicandrich.com with your Order Number and reason for return.
2. Get Instructions: Our team will review your request within 1–3 business days and provide return instructions and the return shipping address.
3. Ship Item: Pack the unopened item securely in its original packaging and send it back using the provided instructions.
4. Refund: Once received and inspected at our warehouse, your refund (minus the $6.99 return shipping fee) will be processed back to your original payment method within 5–7 business days.